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(a) Consumer rights. The consumer of home care services provided by a home care agency or through a home care registry shall have the following rights:

(1) To be involved in the service planning process and to receive services with reasonable accommodation of individual needs and preferences, except where the health and safety of the direct care worker is at risk.

(2) To receive at least 10 calendar days advance written notice of the intent of the home care agency or home care registry to terminate services. Less than 10 days advance written notice may be provided in the event the consumer has failed to pay for services, despite notice, and the consumer is more than 14 days in arrears, or if the health and welfare of the direct care worker is at risk.

(b) Prohibitions. No individual as a result of the individual's affiliation with a home care agency or home care registry may assume power of attorney or guardianship over a consumer utilizing the services of that home care agency or home care registry. The home care agency or home care registry may not require a consumer to endorse checks over to the home care agency or home care registry.

(c) Information to be provided. Prior to the commencement of services, the home care agency or home care registry shall provide to the consumer, the consumer's legal representative, or responsible family member an information packet containing the following information in a form that is easily read and understood:

(1) A listing of the available home care services that will be provided to the consumer by the direct care worker and the identity of the direct care worker who will provide the services.

(2) The hours when those services will be provided.

(3) Fees and total costs for those services on an hourly or weekly basis.

(4) Who to contact at the Department for information about licensure requirements for a home care agency or home care registry and for compliance information about a particular home care agency or home care registry.

(5) The Department's complaint Hot Line (1-800-254-5164) and the telephone number of the Ombudsman Program located with the local Area Agency on Aging (AAA).

(6) The hiring and competency requirements applicable to direct care workers employed by the home care agency or referred by the home care registry.

(7) A disclosure, in a format to be published by the Department in the Pennsylvania Bulletin by February 10, 2010, addressing the employee or independent contractor status of the airect care worker providing services to me consumer, and the resultant respective tax and insurance obligations and other responsibilities of the consumer and
the home care agency or home care registry.

Philadelphia Corporation for Aging:
642 N. Broad Street
Philadelphia, PA 19130-3409
Tel: (215) 765-9040
Fax: (215) 765-9066
Web site: http://www.pcaCares.org
E-mail: info@pcaphl.org

Department of Health Hotline:
(215) 765-9040

THCS affirms its personal commitment to fairness and equal opportunity for all employees and Patient's it faithfully serves. THCS values diversity and seek the most qualified and talented employees and staff from diverse backgrounds.

No THCS employee shall discriminate against any other employee, Patient or potential Patient for employment and or Home Care Services because of race, color, religious creed, age, sex, ancestry, union membership, sexual orientation, gender identity, national or ethnic origin, disability or because the other employee or Patient is/has been a victim of a violent crime (including crimes involving domestic violence). Employees found to have violated this policy will be subject to disciplinary action, up to and including termination of employment. All matters related to recruiting, hiring, compensation, benefits, promotions, transfers, wellness programs, terminations, layoffs, returns from layoff, Home care-sponsored training, education, and tuition reimbursement will be administered without regard to race, color, religious creed, age, sex, ancestry, union membership, sexual orientation, gender identity, national or ethnic origin, disability, and without regard to whether the person is a victim of a violent crime (including crimes involving domestic violence). All treatment on the job must be free from discriminatory practices.

THCS will not engage in any unlawful discriminatory practices against any citizen, person, department, board, commission, institution, agency, state or local government, school district, or any entity or individual served/serviced by THCS. In addition to the above and consistent with applicable law, it is the policy of THCS not to discriminate against qualified individuals with disabilities. Reasonable accommodations will be provided in accordance with the law. THCS is committed to creating and maintaining a work environment free of any form of harassment, including sexual harassment. THCS's commitment to preventing sexual harassment is embodied in THCS's Sexual Harassment Prevention Policy.

All matters related to recruiting, hiring, compensation, benefits, promotions, transfers, wellness programs, terminations, layoffs, returns from layoff, Home care-sponsored training, education, and tuition reimbursement will be administered without regard to race, color, religious creed, age, sex, ancestry, union membership, sexual orientation, gender identity, national or ethnic origin, disability, and without regard to whether the person is a victim of a violent crime (including crimes involving domestic violence). All treatment on the job must be free from discriminatory practices. THCS will not engage in any unlawful discriminatory practices against any citizen, person, department, board, commission, institution, agency, state or local government, school district, or any entity or individual served/serviced by THCS.

In addition to the above and consistent with applicable law, it is the policy of THCS not to discriminate against qualified individuals with disabilities. Reasonable accommodations will be provided in accordance with the law. THCS is committed to creating and maintaining a work environment free of any form of harassment, including sexual harassment. THCS's commitment to preventing sexual harassment is embodied in THCS's Sexual Harassment Prevention Policy.

THCS strongly entourage's anyone who believes he or she has been discriminated against in violation of this policy to contact the President of the company, ALONG WITH CONTACTING The Office of Equal Opportunity, 316-E Finance Building, Harrisburg, PA 17120-0018, (717) 705-3691, the Pennsylvania Department of Health, Health and Welfare Building, 8th Floor West, 625 Forster Street Harrisburg, PA 17120, 1 (877) 724-3258 and/or the Pennsylvania Human Relations Commission, 301 Chestnut Street, Suite 300, Harrisburg, PA 17101-2515, (717) 783-8274.

It is the responsibility of all employees to support the implementation of this Equal Opportunity and Non-Discrimination Policy to promote a work environment which is free from discriminatory practices. Thank you for your cooperation with and support of this policy. THCS does not engage in any unlawful discriminatory care or service practices against any citizen, person, department, board, commission, institution, agency, state or local government, school district, or any entity or individual served/serviced by THCS.

In addition to the above and consistent with applicable law, it is the policy of THCS not to discriminate against any person/persons and or individuals with disabilities. Should you require additional services due to any injury and or disability please contact our office and alert us of such need or services and reasonable accommodations will be provided in accordance with the law.

THCS is committed to creating and maintaining a professional standard of home care and home care services to its Patients free of any form of sexual harassment. THCS's commitment to preventing sexual harassment is embodied in THCS's Employee's Sexual Harassment Prevention Policy. If you believe you have been sexually harassed in violation of this Patient's Notice and THCS's Sexual Harassment Policy, please contact the President of the company, IN ADDITION TO CONTACTING The Pennsylvania Department of Health at Health and Welfare Building, 8th Floor West, 625 Forster Street Harrisburg, PA 17120, 1 (877) 724-3258.

If you believe you have been discriminated against in violation of this Patient's Notice and THCS's existing Non Discriminatory Policy, please contact the President of the company, IN ADDITION TO CONTACTING The Pennsylvania Department of Health at Health and Welfare Building, 8th Floor West, 625 Forster Street Harrisburg, PA 17120, 1 (877) 724-3258 and/or The Office of Equal Opportunity, 316-E Finance Building, Harrisburg, PA 17120-0018, (717) 705-3691.